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Services

Efficient Customization Service

As an industry-leading supplier of network visibility infrastructure and embedded & converged computing platform, EmbedWay has been continously providing customers with first-class products and high-quality services. The company's excellent R&D team in board and system development has a comprehensive technical accumulation, rich development experience and rigorous development process, to meet customing needs to provide adequate ensurance and rapid response.

The company's nationwide marketing network and numerous successful experience in overseas markets will continue to provide more valuable and innovative products and services for customers and partners around the world.

Comprehensive Support Service

The company has a sound organizational structure and senior professional technical support team, so that we can quickly respond to customer demand, all-round support users and partners, with user satisfaction as our goal.

TelephoneSupport
TelephoneSupport

Through the service hotline 400-009-4966 to contact us, obtain project consultation, fault diagnosis and other guiding technical services. No matter in our city or in other places, we can give a satisfactory response in 7*24 hours.

MailSupport
MailSupport

You can get a 7*24 hour response in time by email to support@embedway.com.

RemoteAssist

When the telephone support is inconvenient to solve the problem or the fault condition is more complicated, the technicians of our company, with the assistance of the user side, conduct remote diagnosis and analysis through the remote remote login method, and provide services for troubleshooting and answering the problem.

RemoteAssist
LiveSupport

When the equipment fails or the problem is debugged and the location personnel need to cooperate, we will arrange personnel to go to the scene to solve the problem.

LiveSupport